Q: How do I change my password?

A: Head over to: Edit My Profile. Scroll down near the bottom of this page until you see “New Password – Generate Password”. Click on Generate password and this will open a text box with a suggested password which you can use or refill with your own.

Q: How to stop OYT Scotland emails from going to my spam?

A: Due to the format of our emails – including lots of pictures and offers – they are often marked as spam. You can “Whitelist” (add us to your safe senders list) our email address / domain to make sure you receive all future updates. N.B. Our emails can come from a number of addresses (e.g. Office@oytscotland.org.uk, Bookings@oytscotland.org.uk etc.) instead of adding all of these, you can simply whitelist our domain (the “@oytscotland.org.uk” part).


Step 1: Add the email address to your Contacts.

  1. In the Gmail screen (or any Google screen), click on the Google Apps icon at top-right (9 dots in a square) and choose Contacts (you may need to click ‘more’ or scroll to see it).
  2. Use the “Create contact” button on the left to create a contact with the email address you want to whitelist and save.

Step 2: Set up a filter never to send emails from the email address to the Spam folder.

  1. In the Gmail screen, click on the Settings gear on the top-right.
  2. Select “Settings.”
  3. Click on the “Filters and Blocked Addresses” tab.
  4. Click on the “Create a new filter” link.
  5. In the pop-up screen, locate the “From” field, and enter the email address you’d like to whitelist. If you want to whitelist all email addresses from a specific domain, type “@” followed by the domain name (ex. @websitecreationworkshop.com). Then click on the “Create filter” button.
  6. On the next screen, check “Never send it to spam” and click on the “Create filter” button.


  1. Click on the Settings gear on the top-right.
  2. In the pop-up screen, click on “More settings.”
  3. Select the “Filters” tab.
  4. Click on “Add new filters” under “Your filters.”
  5. Name the filter and enter the email address you’d like to whitelist in the “From” field (you get to choose a filter criterion here as well).
  6. For “Choose a folder to move to,” select “Inbox” and Save.

Outlook.com (includes Hotmail, MSN, and Windows Live)

  1. Click on the gear on the top-right, then choose “View all Outlook settings.”
  2. Click on “Mail” – “Junk email.”
  3. Under “Safe senders and domains,” add the email address you’d like to whitelist. To add a domain, simply enter the domain name (ex. websitecreationworkshop.com)
  4. Hit “Enter” to save the settings.

AOL Mail

  1. Add the email address you want to whitelist to your address book. To do so, click “Contacts” on the left of your inbox screen.
  2. Click on the “New contact” Icon.
  3. Add the contact information on the next screen.

How to Whitelist Emails with Desktop Email Clients


  1. Go to the “Home” tab.
  2. Click on the “Junk” in the “Delete” group, and select “Junk Email Options.”
  3. Under the “Safe Senders” tab, click on “Add” and enter the email addresses you’d like to whitelist.
  4. Click “OK.”

 Mac OS X Mail

  1. From the top menu, go to “Mail” – “Preferences.”
  2. Under the “Rules” tab, click on “Add Rule.”
  3. Name the rule.
  4. For the 1st dropdown, select “any” (ie. “If any of the following conditions are met”).
  5. In the 2nd dropdown, select “From.”
  6. Last, in the 3rd dropdown, select “Ends with.”
  7. For the “Ends with” field, enter the email address you want to whitelist. If you want to whitelist an entire domain, just enter the domain name (ex. @websitecreationworkshop.com)
  8. For the “Perform the following actions,” select “Move Message,” “to the mailbox,” and “Inbox.”
  9. Click OK.

Whitelist Your Email Address on Your Mobile Devices

iOS Devices – iPad, iPhone, iPod Touch

  1. Find any emails you want to whitelist.
  2. Tap the sender and add to either a new contact or an existing contact.

Android Devices – Samsung, Google Nexus, others

  1. In the default email client, touch the sender picture thumbnail in any email from us.
  2. Click OK to add to contacts.
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